Privacy Policy

1. Introduction

AY Technology ("AY Technology", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the personal information we collect, use, disclose, and store.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you:

• Visit our website at https://aytechnology.net
• Contact us for enquiries
• Engage our services
• Apply for employment or contractor opportunities
• Interact with us as a client, supplier, contractor, or business partner

AY Technology is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

2. Information We Collect

Personal Information

• Full name
• Email address
• Telephone number
• Residential or business address
• Company name
• Job title
• Billing details
• Identification information where legally required

Recruitment Information

• Resume or CV
• Employment history
• Educational qualifications
• Professional certifications
• Skills assessments
• Interview notes
• References
• Right-to-work documentation
• Police clearances or background checks (where permitted by law)

Client Information

• Business contact details
• Project information
• Service requirements
• Support requests
• Communication history
• Contractual information
• Billing and payment information

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Referring websites
• Cookies
• Analytics data

3. How We Collect Information

We collect personal information directly when you:

• Complete website forms
• Contact us by email or telephone
• Request a quotation
• Engage our services
• Submit a job application
• Participate in meetings
• Subscribe to newsletters
• Attend events
• Communicate with our staff

We may also collect information from third parties including:

• Recruitment agencies
• Professional networking websites
• Public business directories
• Referees
• Clients
• Government agencies where authorised by law

4. Why We Collect Personal Information

We collect personal information to:

• Deliver our technology and consulting services
• Recruit employees and contractors
• Manage customer relationships
• Respond to enquiries
• Prepare quotations and proposals
• Perform contractual obligations
• Process invoices and payments
• Improve our services
• Maintain website functionality
• Prevent fraud
• Protect our legal rights
• Meet legal and regulatory obligations
• Conduct internal business administration

Where permitted by law, we may also send information regarding our services, events, or business updates. You may opt out of marketing communications at any time.

5. Legal Basis for Processing

Where applicable, we process personal information because:

• You have provided your consent;
• Processing is necessary to perform a contract;
• Processing is necessary to comply with legal obligations;
• Processing is necessary for our legitimate business interests; or
• Processing is otherwise authorised by applicable law.

6. Disclosure of Personal Information

We may disclose personal information to:

• Employees
• Contractors
• Recruitment partners
• Cloud service providers
• IT service providers
• Software vendors
• Professional advisers
• Lawyers
• Accountants
• Payment processors
• Government agencies
• Regulators
• Law enforcement authorities where required by law

We do not sell personal information.

We only disclose personal information where reasonably necessary for our business operations or where required or authorised by law.

7. Overseas Disclosure

AY Technology may use cloud-based platforms, technology providers, contractors, and business partners located outside Australia.

Where personal information is transferred internationally, including between Australia and the Philippines, we take reasonable steps to ensure that recipients maintain appropriate privacy and security protections consistent with applicable privacy laws.

8. Philippine Data Privacy Compliance

Where AY Technology collects, processes, stores, or transfers personal information relating to individuals located in the Philippines, or where our contractors, employees, or business operations involve the Philippines, we are committed to complying with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

In accordance with Philippine privacy laws, we:

• Collect personal information only for legitimate and lawful purposes.
• Process information fairly and transparently.
• Collect only information necessary for our business purposes.
• Protect personal information using reasonable organisational, physical, and technical safeguards.
• Retain information only as long as necessary or as required by law.
• Require our employees, contractors, and service providers to maintain confidentiality and comply with privacy obligations.

Where personal information is transferred internationally, we implement appropriate contractual and technical safeguards to protect the information and comply with applicable Australian and Philippine privacy requirements.

Where applicable under Philippine law, individuals may have the right to:

• Be informed about the processing of their personal information.
• Access their personal information.
• Correct inaccurate or incomplete information.
• Object to certain processing activities.
• Request deletion or blocking of personal information where permitted by law.
• Lodge a complaint with the Philippine National Privacy Commission.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against:

• Loss
• Misuse
• Unauthorised access
• Unauthorised disclosure
• Alteration
• Destruction

Security measures may include:

• Secure cloud infrastructure
• Encryption where appropriate
• Password-protected systems
• Multi-factor authentication
• Network firewalls
• Anti-malware protection
• Access controls
• Confidentiality agreements
• Staff training

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

• Deliver our services
• Comply with legal obligations
• Resolve disputes
• Enforce contractual rights
• Maintain business records

When personal information is no longer required, it is securely deleted or de-identified where practicable.

11. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website performance
• Analyse visitor behaviour
• Maintain website security
• Remember user preferences
• Enhance user experience

You may disable cookies through your browser settings; however, doing so may affect certain website functions.

We may also use analytics services to better understand website usage and improve our services.

12. Access and Correction

Subject to applicable law, you may request:

• Access to the personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Updating of outdated personal information.

Requests should be submitted using the contact details provided below.

We may require proof of identity before responding to requests.

13. Marketing Communications

Where permitted by law, AY Technology may send newsletters, service announcements, industry updates, or promotional communications.

You may opt out at any time by:

• Clicking the unsubscribe link included in our emails; or
• Contacting us directly.

Operational or service-related communications may continue where necessary to provide our services or meet legal obligations.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of those third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

15. Children's Privacy

Our services are intended for businesses and professionals.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete it promptly.

16. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities.
• Request deletion where legally permitted.
• Request information about how your personal information has been processed.
• Make a privacy complaint.

We are committed to responding to privacy-related requests within a reasonable timeframe and in accordance with applicable privacy laws.

17. Complaints

If you believe that AY Technology has breached applicable privacy laws, you may submit a complaint using the contact details below.

We will acknowledge your complaint, investigate the matter, and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

• The Office of the Australian Information Commissioner (OAIC); or
• The National Privacy Commission of the Philippines, where applicable.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, our services, or business practices.

The latest version will always be published on our website.

Your continued use of our website or services constitutes acceptance of the updated Privacy Policy.

19. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.