Privacy Policy

1. Introduction

AY Technology is committed to protecting the privacy, confidentiality and security of personal information collected through our website, enquiries, quotations and service relationships.

2. Information We Collect

We may collect names, business contact details, telephone numbers, email addresses, company information, service requirements, project information, uploaded files, communication history, billing information and technical website data such as IP address, browser and analytics information.

3. How We Collect Information

Information may be collected when you complete a form, request a quotation, upload a file, contact us by email or telephone, engage our services, communicate with our team or interact with our website.

4. Why We Collect Information

We use information to respond to enquiries, prepare quotations, deliver services, manage client relationships, maintain website functionality, improve our services, protect our legal rights and meet legal or regulatory obligations.

5. Disclosure of Information

We may disclose information to employees, contractors, cloud providers, IT providers, software vendors, professional advisers, payment providers, regulators or government authorities where reasonably necessary or legally required. We do not sell personal information.

6. Overseas Disclosure

AY Technology may use cloud platforms, contractors and service providers located outside Australia, including in the Philippines. We take reasonable steps to use suitable privacy and security protections.

7. Data Security

We use reasonable administrative, technical and physical safeguards. These may include access controls, password protection, multi-factor authentication, encryption where appropriate, secure cloud services, firewalls, anti-malware tools and confidentiality requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, meet legal obligations, resolve disputes, maintain business records and enforce contractual rights.

9. Cookies and Analytics

Our website may use cookies and analytics tools to improve performance, understand website use, maintain security and remember preferences. Browser settings can be used to control cookies.

10. Access, Correction and Privacy Rights

Subject to applicable law, you may request access to personal information, correction of inaccurate information, withdrawal of consent, deletion where legally permitted or information about how your data has been handled.

11. Marketing Communications

Where permitted, we may send service updates or marketing communications. You may opt out using an unsubscribe option or by contacting us.

12. Third-Party Websites

Our website may link to third-party websites. AY Technology is not responsible for their content, security or privacy practices.

13. Children’s Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from children under 18.

14. Complaints

Privacy concerns can be sent to AY Technology using the contact details below. We will review the matter and respond within a reasonable timeframe. You may also contact the Office of the Australian Information Commissioner or the Philippine National Privacy Commission where applicable.

15. Changes to This Policy

We may update this policy to reflect changes in our services, technology, business practices or legal obligations. The latest version will be published on our website.

16. Contact Us